Under COVID19 restrictions, Australia Post is required to reduce its workforce in distribution centres and on road. This may result in increased delays to your order arriving within Australia and New Zealand. When tracking, you may see it fewer or different scan events.
We can assure you that Australia Post and NZ Post are working their hardest to get through the high volumes of parcels as quickly and safely as possible.

All orders placed on Salomon.com.au and Salomon.co.nz are despatched from our new warehouse located in Victoria, Australia.
We are currently impacted by COVID-19 restrictions and operate with reduced staff. Please be patient during this difficult time.

All orders placed by 11am AEST Monday to Friday are normally processed within 2-3 business days. Public holidays and high-volume times of year may cause a slight delay to regular processing.
Unfortunately due to COVID-19 Australia Post is extremely busy so scan events are minimal and we are experiencing extended delivery periods at the moment.

Standard shipping: 3-6 days - $7 or FREE for all orders over $99.00
Express shipping: 1-2 days - $10

Orders received by 11am on a business day will normally ship the same day. Orders placed on the weekend will ship the following Monday.
Public holidays and high-volume times of year may cause a slight delay to regular processing.

Yes, we do ship to New-Zealand! Please visit salomon.co.nz or select New-Zealand in the country selector down that page.

All orders from salomon.co.nz are shipped from Melbourne, VIC, Australia and all of our prices include GST.

As of the 1st of December 2019, for orders over to 1,000 NZD, a duty will need to be paid. You will require a customs client code that identifies individual importers and exporters and cannot be cleared at destination without this. You must apply to get a personal client code from customs in order to clear their goods. Applications can be made via email attaching the relevant form.

Please find out more here: https://www.customs.govt.nz/personal/duty-and-gst/faqs/

The shipping address cannot be changed after the order has been placed. You can try to reach out to our customer service but most likely you will have to return the product(s) once received.

Yes. In your shipping confirmation email, there is a link that leads you to tracking information.
You can also login to your account if you have one and view your order history.

Public holidays may affect shipping times.

Yes. We ship to post office boxes.

WE USE HERO PACAGING TO SHIP OUR PRODUCTS

Salomon uses compostable, zero-waste packaging products to ship our parcels across Australia and New Zealand. They are made by Hero Packaging.

Hero Packaging is produced by Anaita and Vik, a husband wife duo from Australia who are committed to removing plastic from packaging and shipping in Australia and the world.

You can learn more about them at: https://heropackaging.com.au/pages/about-hero-packaging

Hero Packaging bags are made from home-compostable materials, mainly corn starch and PBAT (a compostable ingredient which bonds the renewable ingredients together).

Hero Packaging states that to compost them at home, it’s best to remove any labels, cut them up and place in your compost bin as “brown” materials. This only takes about 30 seconds!

These will completely break down within 90-120 days in a home-compostable environment - sometimes even sooner.

These can also be sent to composting facilities to be properly broken down and composted. If you are in Australia, please CLICK HERE to find a composter near you. You can also ask your local council if they can provide a composting green bin for you. Another great option is to visit www.sharewaste.com to find a local home-composting enthusiast near you!

They will still break down in landfill. Unfortunately, due to the nature of the landfill process, this will still add to methane production. That's why it's important to compost our products to take full advantage of the environmental benefits. Hero Packaging products take about 2 years rather than 90 days to break down in landfill. In contrast, traditional plastic shipping mailers take 400 years or more to break down, and still release deadly methane gas into the atmosphere.

Yes! Hero Packaging has a second adhesive to allow you to use your bags twice, in case you need to return and items that you’ve ordered.

No.

Hero Packaging mailers are home-compostable, so they need to go in a compost bin or industrial compost facility.

Putting these mailers in the recycling bins or soft plastic recycling collection will contaminate the rest on the bins, and can have the rest of your recycling thrown into landfills instead of recycled. Recycling bins are currently made for cardboard, hard plastics, and aluminium tins.

We appreciate your help in disposing adequately of the mailers. We’re always looking to make our shipping services better. If you have any recommendations, please let us know on our contact us page https://salomon.com.au/pages/contact-us